Complaints & Returns Policy
If your order does not turn out to meet your requirements, on this page, you have the option to withdraw from contract or to make a complaint.
Do you want to make a complaint? Find the answers here:
How to make a complaint?
+Before making a complaint, we encourage you to read the Frequently Asked Questions (FAQ) section, which you will find LINK. If, after reading the FAQs, you still wish to make a complaint, please complete the complaint form available [LINK].
However, if you want to withdraw from contract and return your order, please go to this page [LINK]
Do you want to withdraw from the contract? Find the answers here:
How to make a complaint?
+Before making a complaint, we encourage you to read the Frequently Asked Questions (FAQ) section, which you will find LINK. If, after reading the FAQs, you still wish to make a complaint, please complete the complaint form available [LINK].
However, if you want to withdraw from contract and return your order, please go to this page [LINK]
Within what period of time can I withdraw from the contract?
+You have the right to withdraw from the contract within 14 days from the date on which you or a third party (other than the carrier) designated by you has taken delivery of the order. The date on which the parcel is collected is determined by the information available on the website of the courier company. Please note that the condition for cancellation is that you have not started using the ordered product or service.
What should I do if I want to withdraw from the contract and the product has already been used?
+According to our terms and conditions, if you activate access to the learning platform, your right of withdrawal expires as soon as you start using the service. This is due to the fact that it is a digital service which, once the content has been made available, cannot be returned in the traditional way.
However, if the platform you have purchased does not meet your expectations or there are problems with its functioning, please fill in the contact form available [LINK]. Please describe your problem in detail and our support team will try to find a solution.
Where can I find detailed information on withdrawal?
+We will provide you with detailed information on the stages of the withdrawal process by email once you have requested it. If you would like to receive this information, please send an email to contact.en@mastery-forge.com asking about the withdrawal procedure. Our team will reply to your message and provide you with all the necessary steps.
Where can I find detailed information on withdrawal?
+For details on how to withdraw from the contract, please send an email to contact.en@mastery-forge.com. Our team will respond to your enquiry and provide you with all the necessary information and steps to withdraw from the contract.