Do you have questions about your order?

After placing your order, you received a tracking number for your parcel in an automatic email. To check the current status of your parcel, please go to the carrier's website and enter the tracking number you received in the appropriate field. There you will find detailed information about the location and status of your order.

All details related to your order were send to you via email by mastery-forge.com. If you do not see such messages in your inbox, verify your SPAM folder, please. In case you need to be contacted, please fill out the contact form.

Currently, the main method of payment available for your order is payment at the courier when you collect your parcel. Regarding the option to pay by card at the courier, please ask the courier directly before delivering your order, as the availability of this option may depend on the specific courier and their equipment.

If your parcel has been damaged in transit, please take photos of the damage (both packaging and contents) immediately and email them to contact.en@mastery-forge.com In your message, please include your order number and a brief description of the situation. Our team will contact you to determine the next steps and resolve the problem.

In your order package you will find: confirmation of your order, an access card to the learning platform and a welcome letter.

To start using the educational platform, go to www.mastery-forge.com. Use the email address assigned to your order as your login. When logging in for the first time, enter the temporary activation code that you will find on the card attached to your order. Once you have successfully logged in, the system will ask you to set your own new password, which you will use for further logins.

In order to do so, please follow these few simple steps:

• Go to www.mastery-forge.com
• Select your language in the upper right corner.
• Click on the purple "Activate the card" button.
• Enter your login (email address used to place the order) and temporary password (8-digit code received on the card). And click on "Activate".
• Set up your individual password.

Active account gives you access to educational resources and allows you to reclaim your benefits that you received with your order.

IMPORTANT:
Never share your login details to our platform or any of your accounts with anybody. Always make sure that if you need to submit sensitive information, it is sent to the proper entity that ensures data security and protection.

Webinars are a form of online training that you have access to by placing an order. Each time the webinar you have signed up to is available, you will receive information by email.

If you are having problems logging into your education account, please email contact.en@mastery-forge.com.

In the body of your message, describe exactly what problem you are experiencing when trying to log in. Also state whether the problem is with your login (email address) or password, and whether any error messages are appearing. The more details you give us, the faster we can help you solve the problem.

IMPORTANT:
Before you fill out the contact request and request new Temporary Password, pls check the options below:

• Have you already set up your individual password before?
• If so, please check the option "Log in" instead of activation.
• Are you using the same email address that you provided upon placing the order?
• If not, please use the correct email address as login. E-mail address is the main data we use to recognize your account with.
• If you want to change your e-mail address please fill out the form.
• Are you typing the password correctly?
• Lower/Upper Case is important and there should be no blank spaces.

Follow the instructions to log in to your individual account:

• Visit www.mastery-forge.com and click the "Log in" button in the upper right corner.
• Enter your email address that you provided when placing your order and your individual password.

These two steps are sufficient to gain access to your account.

Please log in to your account on www.mastery-forge.com and scroll down to the section "Additional product information. The instruction is provided in the bottom of the section.

You don't need to sign up for our webinars! We'll send you an email invitation before each upcoming webinar. Just keep an eye on your inbox!

Upon placing the order we have sent you email with the information on the product purchased and the type and amount of benefit added to the order.

Please check up the messages received from: contact.en@mastery-forge.com.

In case you no longer see that email, please fill out the contact form and request the information.

An electronic wallet is used to store, send and receive cryptocurrencies. Therefore, in order to reclaim/claim the benefit, we will ask you to provide the receiving address of your wallet. There are many types of wallets - both hardware and online wallets that can be used through online platforms or applications.

The choice and creation of a wallet is up to you.

In order to reclaim/claim your benefit, you have to submit your application and pass the verification process (i.eg. provide necessary data and follow the instructions).

Once the verification process is completed, the benefit will be transferred within 7-14 days*.

If you wish to find out the processing stage of your application, complete the contact form.

Due to the wide range of products offered by the company, please be advised that all information regarding the validity of products and the benefits assigned to them can be found in the Terms of Service attached to the email you have received with your order confirmation from contact.en@mastery-forge.com email address or at LINK

Reactivation of expired orders/benefits may form a part of a promotional action.

If you would like to check out your options, please fill out the contact form. Approved means of communication.

In connection with risky and/or fraudulant practices that can be observed on the market.

Our specialists contact you exclusively by landline on the telephone numbers you have provided. Which means that:

We do not communicate via instant messaging and applications such as WhatsApp, Messenger, Telegram, Signal, etc.

Our specialists contact you in your language only. As a company operating in many markets, we have specialists of many nationalities, but the telephone service is always conducted in the customer's language.

In connection with risky and/or fraudulant practices that can be observed on the market.

Our specialists contact you exclusively by landline on the telephone numbers you have provided. Which means that:

We do not communicate via instant messaging and applications such as WhatsApp, Messenger, Telegram, Signal, etc.

Our specialists contact you in your language only. As a company operating in many markets, we have specialists of many nationalities, but the telephone service is always conducted in the customer's language.